Greetings! I’m thrilled to have you here on my little internet corner.

Who I Am

Hello, I’m Noriel Sanvictores, and my journey in customer care began in 2006.

After a few years on the frontlines (spanning industries like website support, tech troubleshooting for Dell and Norton, and even advising website builders), I discovered my true calling: quality assurance. Analyzing interactions, identifying patterns, and helping agents reach their full potential? That’s where I thrive. With nearly a decade of QA experience, a Yellow Belt certification, and a passion for turning data into insights, I’m dedicated to transforming customer feedback into meaningful improvements.

I take pride in making agents feel valued. My coaching and feedback help them excel in their daily tasks. This focus on improvement has even led to agents consistently raising their QA scores from failing marks to exceeding targets.

The Purpose

My blog allows me to share my passion and expertise in customer experience, quality assurance, and the web hosting industry. My mission is to provide valuable insights and knowledge to those interested in the dynamic world of customer care.

What Drives Me

My journey in quality assurance is driven by a profound love for ensuring exceptional customer experiences. This is more than a profession; it’s a dedication to making every customer interaction outstanding.


My journey in quality assurance began in 2014 as a Quality Assurance Specialist. In 2016, I was promoted to QA Supervisor, where I led a dynamic team of QA professionals. This role has allowed me to dive deep into the world of quality assurance, providing valuable insights and experience that I’m eager to share.

Unique Edge

My unwavering commitment to integrity and objectivity sets me apart in this field. Let’s be honest – chasing perfection in QA can be exhausting but oh-so satisfying. I’m always eager to share that obsession with others who get the thrill of finding that tiny detail that makes a big difference.

A Commitment to Quality Assurance

Quality is never an accident; it is the result of dedicated effort. I’m a process improvement fanatic. Whether it’s analyzing call flow data for bottlenecks or revamping agent feedback forms for clearer insights, I’m driven to find those efficiency gains that boost both CX and team morale.

The Principles

I uphold core principles like integrity, objectivity, and the endless quest for perfection in my work. These values underpin everything I do in the realm of quality assurance.


When you visit my website, expect to uncover a wealth of knowledge, personal experiences, best practices, and unique insights into customer care quality assurance and the website hosting industry. I’m here to provide a perspective that’s as unique as it is valuable.

Connect and Collaborate

I firmly believe in the power of connections, so don’t hesitate to reach out! Whether you have questions, ideas for collaboration, or want to chat about web hosting and customer experience, I’m all ears. You can connect with me through my email [email protected] or LinkedIn.

Thank You for Visiting!

Your presence here means a lot to me. Thank you for taking the time to learn more about me and my passions. Let’s embark on this journey together, exploring the world of web hosting and management while prioritizing exceptional customer experiences and the pursuit of quality.

Best regards,